Tag Archives: “hearing loss”

BAD: The New Customer Service – Culture and Experience

I remember a time when (God now I feel old) good customer service wasn’t hard to find. Like bad service was the exception, not the rule, and businesses seemed to care about their customers, or at the very least, their … Continue reading

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Letting It Consume… No More Black Hole Tendencies Please

For the past two weeks I have been consumed. I’ve been behind in deadlines, both with work and writing. My house is a mess, and I’m behind in pretty much every personal 2016 goal I’ve set for myself. I haven’t … Continue reading

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The Lonely, Only Voice (Updated!)

For several weeks, but in particular the last ten days, I have been consumed. I feel drained, exhausted, both mentally and physically, frustrated and like I am in a constant state of shock. Last week I wrote an open letter … Continue reading

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An Open Letter To ReSound: False Advertising a Dangerous Product; Mistreating and Taking Advantage of People With Hearing Loss… NO MORE (Updated)

Summary: For two months I have tried to work with ReSound to fix an issue with its hearing aids’ interface/compatibility with Apple, which results in physical harm to people wearing ReSound’s Enzo 2 hearing aids. I have been stonewalled, blamed, … Continue reading

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