Tag Archives: discrimination

BAD: The New Customer Service – Culture and Experience

I remember a time when (God now I feel old) good customer service wasn’t hard to find. Like bad service was the exception, not the rule, and businesses seemed to care about their customers, or at the very least, their … Continue reading

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A Call To Speak

Last Friday the end of the world began – or at least it seemed that way to many. I’ve found two primary groups of people who do not see it this way: the Pollyannas and Trump Supporters. To the people … Continue reading

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One Month Later… Grief, Anger, Defiance, Tolerance vs. Acceptance, Resolve

One month ago today something horrible happened. I’m sure you know what it is because everyone knows it by name. And if it takes you a minute, I’ve only written about it three times (this is the fourth) in the … Continue reading

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AWP: Take 2!

Last year I attended my very first AWP (Association of Writers and Writing Programs) conference. The experience was… well, not so great. I was going to say “complicated” but it really wasn’t. It was just very, very “not great”. Why? … Continue reading

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Another Chance: AWP 2016-Los Angeles

Last year was my first experience with AWP (Association of Writers and Writing Programs) and its annual conference. In some ways it was wonderful, but in all of those ways – it really didn’t have anything to do with the … Continue reading

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